WhatsApp is one of the most famous chatting platforms available on all devices. However, despite its popularity, the tool is not free from bugs and errors. One of the most common issues users face is WhatsApp Web not syncing messages. However, the issue can be easily fixed. 

Make sure you have a stable internet connection

  • If your WhatsApp web app is stuck and not syncing messages, the reason could be a cache on your mobile device.

  • To fix it, you can delete the cache on your phone and the browser you are using to access WhatsApp Web.

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Here, in this guide, we will talk about available fixes for the issue right after discussing the reasons for its occurrence. Let’s get started! 

What causes the WhatsApp Web not syncing messages error?

There could be several reasons why your WhatsApp Web got stuck while syncing messages, some of the popular ones are mentioned here: 

  • Weak internet connection – If your internet connection is not working correctly for one reason or another, you might face the issue. Check your internet connection or contact your ISP.
  • Outdated WhatsApp app on the phone – If you have an older version installed, you might find it challenging to sync messages on WhatsApp Web.
  • Issue with WhatsApp server – The sync issue could also result from a server outage. You can check the status of the WhatsApp server to ensure it is up and running.

What can I do if WhatsApp Web is not syncing messages?

Before moving to the detailed troubleshooting steps, make sure you perform these easy fixes to resolve the error: 

  • Restart your computer and your phone.
  • Check the WhatsApp server status.
  • Close the browser and try to open WhatsApp web again.
  • Switch from beta to stable version.
  • Use the incognito mode.

If none of these worked for you, then move to the troubleshooting methods below: 

1.1 Android 

  • Launch WhatsApp on your device and click on three dots. Select Linked devices.
  • Tap on the device that you want to unlink.
  • Click Log out.

1.2 iPhone

  • Launch WhatsApp. Go to Settings.
  • Tap Linked Devices.
  • Go to the list of devices, and tap on the device you want to unlink.
  • Tap Log Out.
  • You can now link your device again.

2. Clear WhatsApp Cache

  • Launch Settings on your Android.
  • Tap on Apps.
  • Select App Management.
  • Navigate to the list of apps and tap on WhatsApp.
  • Tap on Storage usage.
  • Click Clear cache.

3. Remove cookies and cache on the browser on your PC

  • Launch your preferred browser. (Here, we are mentioning the steps for Chrome)
  • Go to three dots, and click Settings.
  • Click Privacy & Security from the left pane and select Clear browsing data.
  • Place a checkmark beside the Cookies and other site data & Cached images and files options and click Clear data.

4. Reinstall the WhatsApp app and download the WhatsApp Desktop app

  • Press and hold the WhatsApp app and select Uninstall icon on Android and the Remove app option on iPhone to delete the app.
  • Confirm the action by clicking on Uninstall on Android or Delete app on iPhone
  • Now, go to your device’s Google Play Store or App Store to reinstall the app.
  • You can also download the WhatsApp Desktop app for the official website or Microsoft Store for easier use on your computer.

So, these are the ways that can help you fix the WhatsApp Web not syncing messages problem. Try them and let us know what worked for you in the comments below.

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If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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