Paperport 14 Does Not Recognize My Scanner

PaperPort 14 is one of the most popular document imaging and/or management products made by Nuance Communications (formerly ScanSoft). It is used widely both by individuals and businesses, and users of Windows computers who apply it daily for most of their document and photo scanning or imaging tasks.

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Despite it working well with old and new Windows operating system versions, there are known scanning issues like the PP14 does not recognize scanner issue among users.

However, this problem can be fixed, and below are some solutions you can try to resolve it.

FIX: PaperPort unable to communicate with the scanning device

Use the PaperPort 14 Scanner connection tool
Confirm that you selected the scanner in PaperPort 14
Check if you can scan into another app
Install a newer version of PaperPort 14 on top of your scanner’s version
Run initwain
Uninstall and Reinstall PaperPort 14
Create registry keys and let ‘scan’ button function normally

1. Use the PaperPort 14 Scanner connection tool

Nuance developed this tool in order to fix scanner issues with PaperPort 14. You can download the tool and install it to resolve the problem.

Once downloaded, do the following:

Exit PaperPort 14
Run the downloaded executable file
The User Account Control dialog box will be displayed if UAC is on
Click Yes on UAC
Click Enable button in the new dialog box
A successful installation dialog will display
Click Yes and accept to put a shortcut on the desktop for it to run easily if you need to use it again

When you run PaperPort 14 after this, it will use the new Scanner Connection tool.

2. Confirm that you selected the scanner in PP14

Open PaperPort 14
If using 6.x or 7.x, click File>Select Scanner>Select the scanner’s TWAIN driver. If using 8.x or 9.0, click Scan and select your scanner from the drop down menu
If you see multiple drivers, select the appropriate one for your scanner
Check if your scanner is recognizable by PaperPort 14 now

— RELATED: FIX: Paperport 14 won’t scan multiple pages

3. Check if you can scan into different app

Visit the manufacturer’s website for your scanner
Download and install the latest drivers for your specific scanner and for your version of Windows OS
Click Start
Select Programs (or Apps)
Select Accessories
Click Imaging
Click File and select Scan New or Acquire Image to launch the scanner’s user interface
Perform a scan. If you can’t scan into Imaging, check with the manufacturer of your scanner for further support to ensure it runs well on Windows

4. Install a newer version of PaperPort 14 on top of your scanner’s version

Your scanner came with a specific version of PaperPort 14, so if you’re upgrading from a previous version, install it then install the newer version of PaperPort on top of the previous version. If you already have the newer version, do the following:

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Expert tip:

5. Run initwain

Click Start
Select Find
Click Files or Folders
Search for initwain.exe on the drive that PaperPort 14 is installed to
Double click on the file you find
A dialog box will display showing PaperPort 14 has been reinitialized for TWAIN access
Click OK
Open PaperPort 14 again
If using 6.x or 7.x, click File
Select Scanner
Select the scanner’s TWAIN driver
If using 8.x or 9.0, click Scan and select your scanner from the drop down menu
Check if the scanner is now recognizable

— RELATED: Fix: Paperport 14 Won’t Start on Windows 10

6. Uninstall and Reinstall PP14

To do this:

Click Start and select Settings
Click Control Panel
Select Add/Remove programs
Uninstall all PaperPort versions and the print driver for PaperPort that is listed
Reboot your computer
If you upgraded from a previous PaperPort version, install the version your scanner came with and reboot your computer
Install the current PP14 version to your system and check if it recognizes the scanner

7. Create registry keys and let ‘scan’ button function normally

The problem could be caused by specific registry keys not created properly on Windows thus PaperPort 14 doesn’t recognize your scanner. To resolve it, install the PaperPort 14 scanner connection tool. This creates the appropriate registry keys and allows the scan button to work properly and normally.

Close PP14
Download and install the Scanner Connection Tool as in solution one
Once downloaded, double click PPScnConnTool.exe file – the UAC prompt may be displayed so click Yes
When the tool appears, click Enable
You’ll be prompted to create a desktop shortcut to run the tool again.
Launch PaperPort 14 and confirm that the Scan button is available and that your scanner is recognizable

Did any of the solutions help? Let us know in the comments section below.

FIX: PaperPort unable to communicate with the scanning device#

1. Use the PaperPort 14 Scanner connection tool#

2. Confirm that you selected the scanner in PP14#

3. Check if you can scan into different app#

4. Install a newer version of PaperPort 14 on top of your scanner’s version#

5. Run initwain#

6. Uninstall and Reinstall PP14#

7. Create registry keys and let ‘scan’ button function normally#